Privacy Policy

Introduction

bv66 is Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and personal data of all our users. This Privacy Policy outlines the types of information we collect, the purposes for which it is used, and the measures we take to keep your data safe and secure.

By registering an account or using any services on bv66, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. This policy applies to all users of bv66, including players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh.

Information We Collect

We collect several categories of information in order to provide you with a safe, compliant, and high-quality gaming and betting experience. The categories are as follows:

Account & Identity Information

• Full name, date of birth, and nationality for identity verification and age compliance (21+ only)
• Email address and mobile phone number used for account access and notifications
• Username and encrypted password for secure account authentication
• National ID or passport details where required for KYC compliance

Financial & Transaction Information

• Payment method details including bKash, Nagad, Rocket, Upay, and bank account identifiers
• Deposit and withdrawal transaction records, including amounts in BDT and timestamps
• Bonus and promotional activity history linked to your account

Technical & Usage Information

• IP address, device type, operating system, browser type, and session duration for security and fraud prevention
• Pages visited, games played, bets placed, and platform interaction logs used to improve user experience

How We Use Your Information

All personal data collected by bv66 is used strictly for the following defined purposes. We do not engage in speculative or unauthorised data processing.

• To create, verify, and manage your bv66 account and ensure compliance with our 21+ age requirement
• To process deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels
• To provide customer support and respond to account inquiries, disputes, or complaints
• To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorised account access
• To personalise your gaming experience, including relevant game recommendations and promotional offers
• To analyse platform performance, resolve technical issues, and develop new features for our users

Sharing of Information

bv66 treats your personal information with strict confidentiality. We do not sell or trade your data. However, in specific circumstances, limited data may be shared with trusted third parties as follows:

• Payment processors: data shared only as required to complete transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Identity verification partners: data shared to fulfil KYC obligations and verify the age and identity of players
• Technology and security service providers: limited technical data shared to maintain platform security and uptime
• Regulatory and law enforcement authorities: data disclosed only when required by applicable law or legal process

All third-party partners engaged by bv66 are contractually bound to handle your data in accordance with applicable data protection standards and to use it solely for the stated purpose.

Payment Data & Financial Information

bv66 facilitates deposits and withdrawals through trusted local payment methods including bKash, Nagad, Rocket, and Upay, as well as international options such as Visa and Mastercard. All financial transactions are encrypted using SSL technology and are processed by certified third-party payment gateways. bv66 does not store complete card numbers, CVV codes, or mobile banking PINs on its servers.

Transaction records, including deposit amounts, withdrawal requests, and bonus activity, are retained as part of your account history. These records may be reviewed internally for fraud detection, dispute resolution, and regulatory compliance purposes. All figures are denominated in BDT using the ৳ symbol.

Cookies & Tracking Technologies

bv66 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform usage. The types of cookies we use include:

• Strictly necessary cookies: essential for logging in, maintaining your session, and using core features of the platform
• Performance cookies: used to collect anonymous data about page load times and usage patterns to improve site quality
• Preference cookies: used to remember your language, currency, and interface settings between visits

You can manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some features on the bv66 platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.

Data Retention

bv66 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable legal, regulatory, or compliance obligations. Account information and transaction records are typically retained for a minimum period following the closure of your account in order to satisfy anti-money laundering (AML) and responsible gaming audit requirements.

Once the applicable retention period has elapsed and no overriding legal obligation requires continued storage, your personal data will be securely deleted or anonymised in a manner that prevents recovery or re-identification.

Your Rights Over Your Data

As a user of bv66, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered account details.

• Right of access: you may request a copy of the personal data bv66 holds about you
• Right to rectification: you may request correction of inaccurate or incomplete personal data
• Right to erasure: you may request deletion of your data where it is no longer required for the original purpose
• Right to restrict processing: you may request that we limit how we use your data in certain circumstances
• Right to data portability: you may request a structured copy of your data for transfer to another service

We will respond to all verified data rights requests within a reasonable timeframe. Please note that certain requests may be limited where retention is required by law or regulation, or where fulfilling the request would prevent us from operating lawfully.

Security Measures

bv66 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments of our platform infrastructure, and secure, encrypted data storage systems.

While we take all reasonable steps to safeguard your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, bv66 will take prompt action to contain the incident and notify affected users as required.

Age Restriction

bv66 strictly prohibits use of its platform by individuals under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. During the account registration process, we collect date of birth information and may request government-issued ID documents to verify age compliance. If we become aware that a user under 21 has provided us with personal data, we will promptly close the account and delete the associated data. If you believe a minor has accessed our platform, please contact us immediately at [email protected].

Third-Party Links

The bv66 platform may contain references to third-party services such as payment providers. bv66 is not responsible for the privacy practices or content of any third-party services. We recommend that you review the privacy policies of any external service you interact with through or alongside bv66.

Changes to This Privacy Policy

bv66 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the revised policy will be published on this page with an updated effective date. Continued use of the bv66 platform following the posting of any changes constitutes your acceptance of the revised policy.

We encourage all users to review this page periodically to stay informed about how bv66 handles your personal data. If the changes are significant, we may also notify you directly via the contact details associated with your registered account.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by bv66, our support team is available to assist you. Please reach out to us in English or Bengali and we will respond within 2 business days.

Email: [email protected]